Refunds and Cancelations
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 30 days for a refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within a maximum 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty.
Please note that special terms apply to computer systems and software. Computers systems are built to order in most cases and are not refundable. In most, cases digitally fulfilled software items cannot be refunded. Packaged software must be sealed and its original unclaimed state.
Any goods returned should be in saleable condition. If this is not the case we reserve the right to deduct relevant amounts from any refund given.
- You can change your mind with most products within 30 days and receive a refund (excluding postage).
- Faulty items should be reported within 48 hours of receipt. And we will deal with the problem for you.
- After 30 days you should contact the product manufacturer under the terms of warranty if your product develops a fault.
- Please keep paper work and boxes, this makes the process much less painful.