How can we help you?

Our Mission is to make happy Gamers.

Provide games, consoles and computer equipment to gamers.  Always with the best quality service we can provide.  All available with our channel expertise to make your choices easier!

We have a store on the Fulham Road in Chelsea, which has been described as “an Aladdin’s Cave for gamers”, by some of our clients.  Almost all of our items are available instore as well as online.  

We pride ourselves in local logistics so any online order placed by locals will receive the swiftest delivery, and are of course able to pick up in store too!

As well as TheChelseaGamer.com, we also operate on several marketplaces, both in the uk and in Europe.  Our clients from various gaming communities often take us further afield, regularly servicing clients all over the world!

We have a store on the Fulham Road in Chelsea, which has been described as “an Aladdin’s Cave for gamers”, by some of our clients.  Almost all of our items are available instore as well as online.  

Unfortunatly we have had to close our Chelsea Store and are still currently looking for our new store location.  WATCH THIS SPACE

We pride ourselves in local logistics so any online order placed by locals will receive the swiftest delivery, do get in touch to access this service, which is still available fro clients in Chelsea.

Drop in anytime.

We are a small dynamic family run business.  Every team member is involved in many parts of our operation, and we keep a keen eye on the details.  All working closely together to make your experiance as awesome as we can make it,  Behind the team are :  

Yasmita Mulji - Director (P.Josiah Limited)

The keenest eye for detail and over 35 years of retail experience.

Interests include Dolphins and Classical Indian Music.

Favourite game: Wii Sports.

Hemal Mulji – Gaming Lead / Manager

In the IT industry for 15+ years, and responsible for two start-ups, Hemal is now on board as gaming lead. 

Interests include Chelsea Football Club and Mercedes-Benz.

Favourite game: Battlefield series.

- In store - How to find our store - Looking for new store - TheChelseaGamer.com - Our Website- Amazon.co.uk - bit.ly/TCG-Amazon - eBay.co.uk - stores.ebay.co.uk/thechelseagamer - Fruugo - fruugo.co.uk - Cazaar - cazaar.co.uk - More Coming Soon

We work closely with partners in our industry.  

The Chelsea Gamer / P.Josiah Limited is - 

• Accredited with the Video Standards Council.
• Full Member of the Entertainment Retailers Association.
• Microsoft Partners & Official Xbox Retailer.
• Official Sony PlayStation outlet.
• And More...

P.Josiah Limited - 

Registered Company Number 05001260 

Registered address - (Not for correspondence)
334-336 Goswell Rd
London EC1V 7RP

Office / Customer Service Address
Trident Court,  1 Oakcroft Road,
Chessington
Surrey
KT9 1BD

Our online order process for in stock items:

1. Order placed online.
2. Order accepted and invoiced. (usually within 24 hours of order being placed)
3. Order picked and packed. (same day)
4. Dispatch queue. (for the next working day if after our daily cut-off)
5. Order dispatched.
6. Order arrives with you! (within a few days at most)

We will only process your payment when your order is ready to ship.

Please note that special order items are processed straight away and cannot be cancelled.

If your order has not been dispatched your order may be cancelled.  Please contact us as soon as possible.

Some items may not be cancellable, such as digital items and special orders.  

If your order has been dispatched please take delivery of the item and arrange a change of mind return with us.  Please do not reject deliveries as these will take time to come back to us, and will affect refund/exchange timeframes.

Please either call us on 020 3141 3400 or email us at contact@thechelseagamer.co.uk for further assistance. 

If your order has not been dispatched your order may be changed by contacting us.

Some items may not be cancellable or changeable, such as digital items and special orders.

Please either call us on 020 3141 3400 or email us at contact@thechelseagamer.co.uk for further assistance. 

To maintain our high levels of service, we may have to perform additional security checks. 

Please ensure that the contact details details you provided us are accurate and up to date.

Please either call us on 020 3141 3400 or email us at contact@thechelseagamer.co.uk for further assistance or if we have contacted you. 

At the Chelsea Gamer we keep a number of ordering options open so that you can always get first grabs on the latest games and tech.

Pre order items will show future release dates and prices.  

You will be notified if any of the items you are purchasing are pre order items when you proceed to the checkout with your basket. Simply click yes when asked to confirm that you wish to pre order.

We will protect your Pre Order price.  If the item goes up before release, your price will be locked in, or if indeed it goes down, we will refund you the difference.

Look out for pre order offers like unlocked game characters, DLC and merchandise.

Payments for Pre Orders by Credit/Debit Card are taken at the time of placing your order.

Payments for Pre Orders by PayPal are authorised at the time of placing your order, but will only be accepted and payment taken at dispatch/release or after 29 days, which ever comes sooner.

Payments for Pre Orders via Klarna's "Pay in 30 days" or "Pay in 3 instalments" options, are authorised at the time of placing your order, but will only be accepted and payment taken at dispatch/release or after 89 days, which ever comes sooner.

Payments for Pre Orders by Klarna's "Credit/Debit Card" option, will be authorised at the time of placing your order, but will only be accepted and payment taken at dispatch/release or after 29 days, which ever comes sooner.

Payments for Pre Orders by Clearpay are authorised at the time of placing your order, but will only be accepted and payment taken at dispatch/release or after 7 days, which ever comes sooner.

Payments for Pre Orders by Other Payment Methods are taken at the time of placing your order.

If you pre order items in the same order with items in stock we will dispatch when all items are in stock, so please bear this in mind when ordering.

If an item is out of stock and still available to order, you can place a back order straight away.  We'll contact you about shipping once it becomes available.

The following will be shown on its page:

"This item is on Back-Order. Order now, and we'll dispatch your order as soon as it's back in stock!"

Click the In-stock reminder icon on the right of the product page, and enter your email.  We'll then send you an email once the item is back in stock.

Feel free to get in touch if you have and specific requirements.

Please either call us on 020 3141 3400 or email us at contact@thechelseagamer.co.uk for further assistance. 

Our product pages do show the availability of products.

Items will show as either "Available to Order" or "Unavailable to Order"

Items that are available to order will be one of the following

-  In Stock items - Items will be in local stock and ready to dispatch

- Back Order Items - Items will be in stock with the manufacturer or distributor, and we can order the item in for you (Item will show "On Back Order, we will dispatch as soon as the item is in stock")

- Back Order items - With a back in stock date shown.  Items will be available from the date shown on the listing as we have a confirmed order due in. 

- Pre Orders - Will show release date, and will be dispatched as the item becomes available.

- Special Order - Shown as Available to order - With an estimated delivery timeframe.

Items that are Unavailable to Order will be one of the following 

- Out of Stock - with no ETA

- Out of Stock - with an ETA and order re-opening date.

- Sold out Pre Orders - That may comeback in to stock at a later stage.

(Use Stock Reminder to be kept up to date on any specific lines) 

If you wish to check the status of any of our items feel free to call or email the team, who will be glad to assist

Get in touch with us and we will probably be able to source it for you.

With our extensive network of suppliers and manufacturers, we can deliver most items in our sphere of tech and gaming.

From PC parts and builds to games and merchandise.

Email your enquiry to our team and someone will get in touch and we'll do our best to help! - contact@thechelseagamer.co.uk

Some lines on our site will show as a "Special Order" items.  This means you can order this item with us, and you'll have it quickly! We will have secured stock with the manufacturer or our distributor and a delivery line straight to your door.

These items will generally be larger and specialised items.

We currently accept the following payment options on our online store:

• Credit / Debit Cards
• American Express
• PayPal
• Klarna
• Humm
• TCG Points

We currently accept the following payment options in person in-store:

• Cash
• Credit / Debit Cards
• American Express
• PayPal (Coming Soon)
• Klarna (Coming Soon)
• Humm (Coming Soon)

If you have been supplied with an invoice you have the following payment options:

• Custom Cart - Via our online store.
• BACS - Contact us for details
• Paypal - Using your PayPal account
• In-store

All Credit card Payments are processed by Opayo by Elavon.

All card purchases are securely processed at the time of purchase.

We do not hold your card information at any point.

All American Express Payments are processed by "Opayo by Elavon".

All American Express purchases are securely processed at the time of purchase.

We do not hold your card information at any point.

We accept PayPal.  You can use your PayPal account to pay with many options, including PayPal Credit. 

You can also you PayPal to pay via Credit card without having a PayPal account 

We’ve partnered with Klarna to give you a better shopping experience.

Klarna now gives you three options
- Pay by Card straight away
- Pay in 30 days
- Pay in 3 instalments 

Please see our Klarna Page for more info - click here

If you are pre ordering using Klarna click here for more information.

We’re partnered with Clearpay to give you a great shopping experience.

Clearpay splits your purchase into 4 payments, payable every two weeks. 

Please see our Clearpay page for more info - click here

If you are pre ordering using Clearpay click here for more information.

Proudly, working to make things better for our customers.

We now have an additional payment option for you.  

With Humm® Finance you can make purchases up to £500 online or instore and pay in slices.

See our Humm® Page for more info - click here

We currently accept the following payment options in person in-store:

• Cash
• Credit / Debit Cards
• American Express
• PayPal (Coming Soon)
• Humm® (Coming Soon)

You can save money on your orders with us by using a voucher obtained by redeeming your TCG points.

Currently TCG points can be redeemed for £2, £5 & £10 denominations.

Earning points is easy.

Just sign up and place your order and you'll be earning straight away!  We also give out birthday points!

Depending on your location and the items bought you will be presented with several delivery options.  We have narrowed down our wide range of options in the light of global events to leave only the most effective and reliable services for you.

Royal Mail, DPD & UPS handle 99% of our shipments. 

Please bear in mind that COVID-19 is still having an impact on transit times and we cannot control this in most circumstances, and we appreciate your patience.

Instore Pick ups are available, just place your order online and contact us to book a pick up slot (with 48 hours notice). We'll then refund any delivery charge paid after you have picked up!

It may take an extra day or two for us to dispatch in-stock items due to extra restrictions between moving goods between our sites. 

It may take an extra day or two for the courier to deliver the items in some cases.

We have tried our very best to reflect these variables in our estimated delivery times.

If your item is needed within a specified timeframe please use our courier delivery options at checkout.

Feel free to get in touch if you have questions about delivery - contact@thechelseagamer.co.uk

Unfortunately Brexit has had a massive impact on our business.  We have done our best to negate the changes.

For Domestic orders

We have a policy of only selling items we hold in physical stock, And thus do not rely on supply chains to fulfil orders. (With the exception of furniture and other large items)

This ensures our delivery promises are realistic. 

For International orders

Shipping times may be extended due to additional customs checks.  Goods may be subject to VAT (sales tax), import taxes and fees in your country.  Please check with your local customs agents for details. 

We aim to dispatch on the same day, however this may take up to 48 hours in some cases.

We have collections from our couriers at Royal Mail, Parcel Force, DPD and UPS every working day and Royal Mail on Saturdays, we aim to be as quick as possible.

Orders placed online with us are usually processed the same day, all weekends and holidays orders are dealt with on the following working day.

Digitally fulfilled items usually take an hour or so to complete (although some items may take up to 24 hours).

Pre-Orders - Will be dispatched on the day before release day where possible.

Baskets containing lines that are out of stock (i.e Back Orders / Pre-Orders) and lines in stock. We wait until all items are in stock and dispatch together.  So it's sensible to place a separate order for Pre / Back Orders and in stock items. (If you can not wait, and you have already placed your order then let us know and we will assist you)

PC systems are usually fulfilled in 10 - 15 working days.