Your Questions Answered

How can we help you?

The Chelsea Gamer has the answer

About Us

What do we do?

Our Mission is to make happy Gamers.

Provide games, consoles and computer equipment to gamers.  Always with the best quality service we can provide.  All available with our channel expertise to make your choices easier!

We have a store on the Fulham Road in Chelsea, which has been described as “an Aladdin’s Cave for gamers”, by some of our clients.  Almost all of our items are available instore as well as online.  

We pride ourselves in local logistics so any online order placed by locals will receive the swiftest delivery, and are of course able to pick up in store too!

As well as TheChelseaGamer.com, we also operate on several marketplaces, both in the uk and in Europe.  Our clients from various gaming communities often take us further afield, regularly servicing clients all over the world!

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About the Store

We have a store on the Fulham Road in Chelsea, which has been described as “an Aladdin’s Cave for gamers”, by some of our clients.  Almost all of our items are available instore as well as online.  


We pride ourselves in local logistics so any online order placed by locals will receive the swiftest delivery, and are of course able to pick up in store too!


Drop in anytime.

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About the Team

We are a small dynamic family run business.  Every team member is involved in many parts of our operation, and we keep a keen eye on the details.  All working closely together to make your experiance as awesome as we can make it,  Behind the team are :  


Yasmita Mulji - Director (P.Josiah Limited)


The keenest eye for detail and over 35 years of retail experience.


Interests include Dolphins and Classical Indian Music.

Favourite game: Wii Sports.


Hemal Mulji – Gaming Lead / Manager


In the IT industry for 15+ years, and responsible for two start-ups, Hemal is now on board as gaming lead. 


Interests include Chelsea Football Club and Mercedes-Benz.

Favourite game: Battlefield series.

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Where else can you buy items from us?


- In store - Find our store
- TheChelseaGamer.com - Our Website
- Amazon.co.uk - https://bit.ly/TCG-Amazon
- eBay - http://stores.ebay.co.uk/thechelseagamer
- Downyourhighstreet.co.uk - https://www.downyourhighstreet.co.uk/the-chelsea-gamer/
- Newegg - Find our store
- More Coming Soon

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Partnerships and affiliations

We work closely with partners in our industry.  

The Chelsea Gamer / P.Josiah Limited is - 

  • Accredited with the Video Standards Council.
  • Full Member of the Entertainment Retailers Association.
  • Microsoft Partners & Official Xbox Retailer.
  • Official Sony PlayStation outlet.
  • And More...

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Company Details

P.Josiah Limited - 

Registered Company Number 05001260 

Registered address - (Not for correspondence)
334-336 Goswell Rd
London EC1V 7RP

Store / Customer Service Address
101, Fulham Road,
Chelsea
London
SW3 6RH

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Placing Orders

Our Order Process (In-stock items)

Our online order process for in stock items:

  1. Order placed online.
  2. Order accepted and invoiced. (usually within 24 hours of order being placed)
  3. Order picked and packed. (same day)
  4. Dispatch queue. (for the next working day if after our daily cut-off)
  5. Order dispatched.
  6. Order arrives with you! (within a few days at most)

We will only process your payment when your order is ready to ship.

Please note that special order items are processed straight away and cannot be cancelled.

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Can I cancel my order?

If your order has not been dispatched your order may be cancelled.  Please contact us as soon as possible.

Some items may not be cancellable, such as digital items and special orders.  

If your order has been dispatched please take delivery of the item and arrange a change of mind return with us.  Please do not reject deliveries as these will take time to come back to us, and will affect refund/exchange timeframes.

Please either call us on 020 3141 3400 or email us at contact@thechelseagamer.co.uk for further assistance. 

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Can I change my order?

If your order has not been dispatched your order may be changed by contacting us.

Some items may not be cancellable or changeable, such as digital items and special orders.

Please either call us on 020 3141 3400 or email us at contact@thechelseagamer.co.uk for further assistance. 

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What additional security checks may need to be passed?

To maintain our high levels of service, we may have to perform additional security checks. 

Please ensure that the contact details details you provided us are accurate and up to date.

Please either call us on 020 3141 3400 or email us at contact@thechelseagamer.co.uk for further assistance or if we have contacted you. 

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How do pre-orders work?

At the Chelsea Gamer we keep a number of ordering options open so that you can always get first grabs on the latest games and tech.

Pre order items will show future release dates and prices.  

You will be notified if any of the items you are purchasing are pre order items when you proceed to the checkout with your basket. Simply click yes when asked to confirm that you wish to pre order.

We will protect your Pre Order price.  If the item goes up before release, your price will be locked in, or if indeed it goes down, we will refund you the difference.

Look out for pre order offers like unlocked game characters, DLC and merchandise.


Payments for Pre Orders by Credit/Debit Card are taken at the time of placing your order.

Payments for Pre Orders by PayPal are authorised at the time of placing your order, but will only be accepted and payment taken at dispatch/release or after 29 days, which ever comes sooner.

Payments for Pre Orders via Klarna's "Pay in 30 days" or "Pay in 3 instalments" options, are authorised at the time of placing your order, but will only be accepted and payment taken at dispatch/release or after 89 days, which ever comes sooner.

Payments for Pre Orders by Klarna's "Credit/Debit Card" option, will be authorised at the time of placing your order, but will only be accepted and payment taken at dispatch/release or after 29 days, which ever comes sooner.

Payments for Pre Orders by Other Payment Methods are taken at the time of placing your order.

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How do back order's work?

If an item is out of stock and still available to order, you can place a back order straight away.  We'll contact you about shipping once it becomes available.

The following will be shown on its page:

"This item is on Back-Order. Order now, and we'll dispatch your order as soon as it's back in stock!"


If an item is out of stock and unavailable to order, we may still be able to get the item in.

Click the In-stock reminder icon on the right of the product page, and enter your email.  We'll then send you an email once the item is back in stock.


Feel free to get in touch if you have and specific requirements.

Please either call us on 020 3141 3400 or email us at contact@thechelseagamer.co.uk for further assistance. 

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Stock Status

Our product pages do show the availability of products.

Items will show as either "Available to Order" or "Unavailable to Order"

Items that are available to order will be one of the following

-  In Stock items - Items will be in local stock and ready to dispatch

- Back Order Items - Items will be in stock with the manufacturer or distributor, and we can order the item in for you (Item will show "On Back Order, we will dispatch as soon as the item is in stock")

- Back Order items - With a back in stock date shown.  Items will be available from the date shown on the listing as we have a confirmed order due in. 

- Pre Orders - Will show release date, and will be dispatched as the item becomes available.

- Special Order - Shown as Available to order - With an estimated delivery timeframe.

Items that are Unavailable to Order will be one of the following 

- Out of Stock - with no ETA

- Out of Stock - with an ETA and order re-opening date.

- Sold out Pre Orders - That may comeback in to stock at a later stage.

(Use Stock Reminder to be kept up to date on any specific lines) 

If you wish to check the status of any of our items feel free to call or email the team, who will be glad to assist


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Can't find the item you want?

Get in touch with us and we will probably be able to source it for you.

With our extensive network of suppliers and manufacturers, we can deliver most items in our sphere of tech and gaming.

From PC parts and builds to games and merchandise.

Email your enquiry to our team and someone will get in touch and we'll do our best to help! - contact@thechelseagamer.co.uk

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Payment Options

How can I pay for my purchase?

We currently accept the following payment options on our online store:

  • Credit / Debit Cards
  • American Express
  • PayPal
  • Klarna
  • Humm
  • TCG Points

We currently accept the following payment options in person in-store:

  • Cash
  • Credit / Debit Cards
  • American Express
  • PayPal (Coming Soon)
  • Klarna (Coming Soon)
  • Humm (Coming Soon)

If you have been supplied with an invoice you have the following payment options:

  • Custom Cart - Via our online store.
  • BACS - Contact us for details
  • Paypal - Using your PayPal account
  • In-store
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Paying by Credit/Debit Card via our site

All Credit card Payments are processed by Opayo by Elavon.

All card purchases are securely processed at the time of purchase.

We do not hold your card information at any point.

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Paying by American Express via our site

All American Express Payments are processed by "Opayo by Elavon".

All American Express purchases are securely processed at the time of purchase.

We do not hold your card information at any point.

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Paying by PayPal via our site

We accept PayPal.  You can use your PayPal account to pay with many options, including PayPal Credit. 

You can also you PayPal to pay via Credit card without having a PayPal account 

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Paying by Klarna via our site

We’ve partnered with Klarna to give you a better shopping experience.

Klarna now gives you three options
- Pay by Card straight away
- Pay in 30 days
- Pay in 3 instalments 

Please see our Klarna Page for more info - click here

If you are pre ordering using Klarna click here for more information.

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Paying by Humm® via our site

Proudly, working to make things better for our customers.

We now have an additional payment option for you.  

With Humm® Finance you can make purchases up to £500 online or instore and pay in slices.

See our Humm® Page for more info - click here

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Instore Payment Options

We currently accept the following payment options in person in-store:

  • Cash
  • Credit / Debit Cards
  • American Express
  • PayPal (Coming Soon)
  • Humm® (Coming Soon)
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Using TCG points

You can save money on your orders with us by using a voucher obtained by redeeming your TCG points.


Currently TCG points can be redeemed for £2, £5 & £10 denominations.


Earning points is easy.

Just sign up and place your order and you'll be earning straight away!  We also give out birthday points!

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Delivery Information

Delivery Choices

Depending on your location and the items bought you will be presented with several delivery options.  We have narrowed down our wide range of options in the light of global events to leave only the most effective and reliable services for you.


Royal Mail, DPD & UPS handle 99% of our shipments. 


Please bear in mind that COVID-19 is still having an impact on transit times and we cannot control this in most circumstances, and we appreciate your patience.


Instore Pick ups are available, just place your order online and contact us to book a pick up slot (with 48 hours notice). We'll then refund any delivery charge paid after you have picked up!

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How will COVID-19 affect my deliveries?

It may take an extra day or two for us to dispatch in-stock items due to extra restrictions between moving goods between our sites. 

It may take an extra day or two for the courier to deliver the items in some cases.

We have tried our very best to reflect these variables in our estimated delivery times.

If your item is needed within a specified timeframe please use our courier delivery options at checkout.

Feel free to get in touch if you have questions about delivery - contact@thechelseagamer.co.uk

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How does Brexit affect my deliveries?

Unfortunately Brexit has had a massive impact on our business.  We have done our best to negate the changes.

For Domestic orders

We have a policy of only selling items we hold in physical stock, And thus do not rely on supply chains to fulfil orders. (With the exception of furniture and other large items)

This ensures our delivery promises are realistic. 

For International orders

Shipping times may be extended due to additional customs checks.  Goods may be subject to VAT (sales tax), import taxes and fees in your country.  Please check with your local customs agents for details. 

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Dispatch Times

We aim to dispatch on the same day, however this may take up to 48 hours in some cases.

We have collections from our couriers at Royal Mail, Parcel Force, DPD and UPS every working day and Royal Mail on Saturdays, we aim to be as quick as possible.


Orders placed online with us are usually processed the same day, all weekends and holidays orders are dealt with on the following working day.


Digitally fulfilled items usually take an hour or so to complete (although some items may take up to 24 hours).


Pre-Orders - Will be dispatched on the day before release day where possible.


Baskets containing lines that are out of stock (i.e Back Orders / Pre-Orders) and lines in stock. We wait until all items are in stock and dispatch together.  So it's sensible to place a separate order for Pre / Back Orders and in stock items. (If you can not wait, and you have already placed your order then let us know and we will assist you)


PC systems are usually fulfilled in 10 - 15 working days.

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When will I receive my order?

Our current delivery schedule takes into account delays caused by COVID-19 and Brexit.

We do try our best to exceed these estimates where possible.  We always aim to dispatch as soon as possible. 

Order Cut-off is currently at 7AM (Monday to Friday)


Standard delivery orders
We are currently advising 3-5 working days for delivery on standard orders.

Express Orders

We are currently advising 2-3 working days for delivery on express orders.

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How do I pickup items in store?

Just select collect in store as your delivery option at checkout.  We'll get in touch and let you know when your items will be ready for collection.

Please make sure your phone number is accurate on your order.  

We may sometimes charge a fee online for instore pickups.  We will always refund this once items have been collected.

Bring Photo ID with you if you wish to collect from our store.

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What if I'm outside of the UK?

We will generally use Royal Mail international services for smaller items.

For larger packages we will use DPD or UPS depending on your location.

Contact us for further information - contact@thechelseagamer.co.uk

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Shipping With Royal Mail

We regularly use Royal Mail for our standard deliveries. 


The services we use depending on the item

  • Tracked 24 + 48
  • 1st Class Signed
  • Special Delivery

You can track your item using the tracking number provided on the royal mail tracking page - Click Here 


You can see an explanation of tracking messages here.

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Shipping with DPD

We use DPD for most of our domestic express and large item orders.  

After years of experience, the combination of customer service and great fulfilment on delivery promises, makes our choice easy!

As a customer we advise you to download the DPD app to your smart phone.  It's a great way to track and make any changes to your delivery.  You'll get up to date notifications in real time.  Just make sure to enter your mobile number when ordering.

Download the DPD app from Google Play - Here, or from the Apple Store - Here.

You can track your item using the tracking number provided on the DPD tracking page - Click Here 

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Shipping with UPS

We use UPS for certain locations and items, contact us if you would like us to use UPS services for your orders by default.

You can track your item using the tracking number provided on the UPS tracking page - Click Here 

UPS is our prefered carrier to North America

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Delivery of Digital items via Email

Our order process for digital items via email:

  1. Order placed.
  2. Order accepted and billed. (normally within 1-2 hours, but can take up to 24 hours of order being placed)
  3. Additional security checks may be carried out by our team at this stage. 
  4. Dispatch queue. (after passing security checks)
  5. Order dispatched via email.
  6. Order arrives with you!

Digital items may not be cancelled / returned / refunded after purchase.

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Delivery of Digital items via Post

Our online order process for digital items via post:

  1. Order placed online.
  2. Order accepted and billed. (usually within 24 hours of order being placed)
  3. Order picked and packed. (same day)
  4. Dispatch queue. (for the next working day if after midday)
  5. Order dispatched.
  6. Order arrives with you! (within a few days at most)

Digital items may not be cancelled / returned / refunded after purchase.

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Delivery Rates

Domestic Delivery Rates

Summary of Domestic Shipping


Small Orders up to 2KG (Name/Weight/Time/Price)

  • Standard Lite (up to 0.3KG) - 3-7 Days - £3.95
  • Standard (up to 2KG) - 3-7 Days - £4.80
  • Express (up to 0.5KG) - 2-3 Days - £9.00
  • Express Medium (0.5-2KG) - 2-3 Days - £9.00

Large Orders 2-5KG (Name/Weight/Time/Price)

  • Standard DPD (2-5KG) - 2-3 Days -£9.00
  • Express DPD (2-5KG) - 1-2 Days - £11.00

V.Large Orders 5KG+ (Name/Weight/Time/Price)

  • V.Large (5-25KG) - 2-3 Days - £13.00
  • V.Large (5-25KG) - 1-2 Days - £14.95
  • V.Large & Heavy (25KG+) - 2-3 Days - £27.95

Please note a that due to COVID-19 restrictions, our rates and services may vary from time to time.
Do get in touch if you have any questions about your order.
We are always here and happy to help!

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International Delivery Rates

Summary of International Shipping*


Europe (Name/Weight/Time/Price)

  • Small (up to 2KG) - 5-7 Days - £15.00
  • Large (2KG+) - 5-7 Days - £25.00+


N.America (USA) (Name/Weight/Time/Price)

  • Small (up to 0.5KG) - 5-7 Days - £20.00
  • Medium (0.5-2KG) - 5-7 Days - £24.95
  • Large (2-10KG) - 1-2 Days - £50.00


N.America (Canada) (Name/Weight/Time/Price)

  • Small (up to 0.5KG) - 5-7 Days - £20.00
  • Medium (0.5-2KG) - 5-7 Days - £24.95
  • Large (2-10KG) - 1-2 Days - £59.95

*We can ship to dsestinations not listed. POA.
**Applies to the majority of EU countries. Seperate rates apply to scandinava and non EU countries.
Please note a that due to COVID-19 & Brexit restrictions, our rates and services may vary from time to time.
Do get in touch if you have any questions about your order.
We are always here and happy to help!

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Returns

Returns Policy

Returns Policy


Your rights to return goods are protected under the EU Distance Selling Directive.


You are entitled to cancel your order and return the goods within 30 days for a refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within a maximum 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty.


Please note that special terms apply to computer systems and software. Computers systems are built to order in most cases and are not refundable.  In most, cases digitally fulfilled software items cannot be refunded.  Packaged software must be sealed and its original unclaimed state.  


Any goods returned should be in saleable condition.  If this is not the case we reserve the right to deduct relevant amounts from any refund given or to refuse the return.


Ultimately


You can change your mind with most products within 30 days and receive a refund (excluding postage).

Faulty items should be reported within 48 hours of receipt.  And we will deal with the problem for you.

After 30 days you should contact the product manufacturer under the terms of warranty if your product develops a fault.

Please keep paper work and boxes, this makes the process much less painful.

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I have read the returns policy. Where do I send my items to?

FAO: Returns (YOURORDERNUMBER)

P.Josiah Limited / The Chelsea Gamer

101 Fulham Rd, Chelsea, London SW3 6RH


Please include your order number and contact details with any return.


If your item is faulty or we have made a mistake, we will supply a return label for you.  Contact us to get yours. - contact@thechelseagamer.co.uk

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What condition must my item be in?

Any goods returned should be in saleable condition (i,e sealed and undamaged). If this is not the case we reserve the right to deduct relevant amounts from any refund given or refuse the return.

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How can I request a return?

If you've read our conditions, and believe that you satisfy them then please either call us on 020 3141 3400 or email us on contact@thechelseagamer.co.uk and one of the team will help.
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Common questions about our products

Product Lifecycle

Where do we source our products

All items we sell are intended for the UK market and are sourced from official distribution channels or direct from manufacturer.  We feel this is very important to maintain authenticity.

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Recycle With TheChelseaGamer.com

Anything with a plug, battery or cable can be recycled or reused! The materials from recycled electricals can be used in everything from children’s playgrounds to lifesaving equipment, while donated tech can help bridge the digital divide.


Buying a new electrical or electronic item from us? We'll recycle the one you’re replacing for free. Simply bring the old electrical item in within 28 days, show us the receipt for its replacement and we’ll do the rest.

More info on our recycle page.

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Games

PEGI RATINGS

The Chelsea Gamer is registered with the Video Standards council.

We always do our best to ensure clients are aware of rating and their place in our industry.

We will always check ID's instore.

Online orders will be subject to regular random checks by our team.  We may ask you for ID or use a delivery service where you may be required to prove your age.

We have a quick guide on our blog - Click Here

There is a huge amount of information for patents on the VSC site - Click Here

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Nintendo: Switch Games and Region Locks

All of our stock is UK based.

Nintendo Switch Game Cartridges are region free.

Nintendo Switch Codes (Code-in-a-box) are generally locked to the EU region. 
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Nintendo: How do I set up Ring Fit Adventure for the first time?

From Nintendo Support

------------


The first time you launch the game, a tutorial video will walk you through how to set up the game and accessories.

Complete these steps

1.    Launch Ring Fit Adventure from the HOME Menu.

2.    Remove the Joy-Con (L) when prompted, then press any button on it.

3.    Insert the Joy-Con (L) into the leg strap pocket with the control stick at the top, facing outwards.

4.    Wrap the leg strap around your left thigh (don’t over-tighten it). Stand still until the game registers that the strap is in place.

5.    Remove the Joy-Con (R) when prompted, then press any button on it.

6.    Align the + Button on the Joy-Con (R) with the "+" symbol on the Ring-Con accessory, then slide the Joy-Con (R) into the rail on the Ring-Con until you hear a click.

7.    Place the Ring-Con on a flat surface to calibrate. (Don’t touch it until it finishes!)

8.    When prompted, pick up the Ring-Con by the two grips on the sides, then press them inwards.

9.    Use the control stick on the Joy-Con (R) to highlight your preferred distance measurement. Squeeze the Ring-Con twice to confirm.

o    This can be changed later from the title screen.

10.  When prompted, squeeze the Ring-Con in and hold until “START!” appears on the screen.

11.  Review the Ring-Con basic controls, then squeeze the Ring-Con to continue.

12.  Review the Health and Safety Information, then squeeze the Ring-Con to continue.

13.  Tilt the Ring-Con to highlight the mode you want to play ("Adventure", "Quick Play", "Custom" or "Multitask Mode"), then squeeze the Ring-Con to begin!

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Consoles

I'm having problems with my DualShock Controller

Check out Sony's Troubleshooting guide if you are having issues with your DualShock Controller

https://support.playstation.com/s/article/DualShock-4-Troubleshooting


https://www.playstation.com/en-gb/get-help/help-library/accessories/controller--headset---playstation-camera/fix-ds4-controller-issues/


https://support.playstation.com/s/article/DualShock-4-Troubleshooting?language=en_US

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Warranty And Support

How to contact TCG support

Call Us

Call in toady, we normally have a member of the team active on the phone lines.

Our Number  +44 (0)203 1413 400 - UK Local rate number.


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Email Us

Email us on - contact@thechelseagamer.co.uk
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Use our Support Ticket System

Pop along to our support ticket site if you are asked to by one of the team or want to create a new request

http://thechelseagamer.co.uk/support/

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The Chelsea Gamer & DOA

My item just arrived and I'm having problems

We're sorry to hear that your order did not arrive in perfect condition.

If your item did not arrive in perfect condition, please contact our customers service team within 48 hours of receipt by email or telephone, quoting the order number supplied to you and a brief explanation of the fault.




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What should I do if my item has developed a problem over time?

All new items sold by TCG come with at least a ONE year warranty.  

If your item has developed a problem over time, we will advise you of your best course of action.  Some warranties will be serviced by us and some will be directly with manufacturer.

Please make sure you have registered your purchases with manufacturer for warranty entitlements.


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Microsoft Warranty

Is my item covered by a warranty?

Microsoft products are covered by a 1 year waranty from the date of purchase, valid within the European Economic Area (EAA), Switzerland, and United Kingdom.

Information and support for warranties and extended service plans for Microsoft products can be found here

https://support.microsoft.com/en-us/help/4493926/warranties-extended-service-plans-and-terms-conditions-for-your-device

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How to Contact Microsoft UK (Xbox) Support

Pop along to the Microsoft Contact UK Page - Here
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Sony Warranty

Is my item covered by a warranty?

Sony offers a standard 1 year guarantee that covers almost all Sony products at the date of purchase, with certain exceptions. They require you to show your original purchase documents, otherwise you will be charged for any repairs.

Information for warranties and repairs for Sony products can be found here.


https://www.playstation.com/en-gb/legal/warranties/



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How to contact Sony PlayStation UK Support.

Sony PlayStation UK Support Online - https://www.playstation.com/en-gb/support/

Sony UK Helpline - 0203 538 2665

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Nintendo Warranty

Is my item covered by a warranty?

Nintendo items are covered by a standard ONE year warranty. 


The applicable standard Nintendo Hardware Warranty information for Nintendo products can be found here

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How to Contact Nintendo Support in the UK

To arrange a repair or register a fault contact

Nintendo UK - https://www.nintendo.co.uk/Support/Welcome-to-Nintendo-Support-11593.html

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Policies

Business Customers

Do we sell to commercial clients?

Certain terms and conditions will apply for business customers. 

Please contact us by calling 020 3141 3400 or emailing us contact@thechelseagamer.co.uk for information.

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Privacy

How do we ensure your privacy?

PRIVACY STATEMENT

We do not store credit card details nor do we share financial details with any 3rd parties

----

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at store@thechelseagamer.co.uk or mailing us at:
The Chelsea Gamer (P.Josiah Limited)
101 Fulham Road London GB SW3 6RH

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at store@thechelseagamer.co.uk or by mail at
The Chelsea Gamer (P.Josiah Limited)
[Re: Privacy Compliance Officer]
101 Fulham Road London GB SW3 6RH

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GDPR

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at store@thechelseagamer.co.uk or by mail at

The Chelsea Gamer (P.Josiah Limited)
[Re: Privacy Compliance Officer]
101 Fulham Road London GB SW3 6RH



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Klarna’s Privacy Policy

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice

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Cookies we use?

We only use functionality cookies to enhance your shopping experience with us. We do not use advertising cookies.


We do work with some 3rd party providers that will make use of cookies on our site to offer a better service to you.  For example our payment providers use cookies to maintain security.


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