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Delivery and fullfilment

We aim to dispatch on the same day, however this may take up to 48 hours in some cases.

We have collections from our couriers at Royal MailParcel Force and DPD every working day and Royal Mail on Saturdays, we aim to be as quick as possible.

Orders placed online with us are usually processed the same day, all weekends and holidays orders are dealt with on the following working day.

Digitally fulfilled items usually take an hour or so to complete (although some items may take up to 24 hours).

Pre-Orders - Will be dispatched for release day!

Baskets containing lines that are out of stock (i.e Back Orders / Pre-Orders) and lines in stock. We wait until all items are in stock and dispatch together.  So it's sensible to place a separate order for Pre / Back Orders and in stock items. (If you can not wait, and you have already placed your order then let us know and we will assist you)

PC systems are usually fulfilled in 10 - 15 working days.

Domestic shipping rates:

 Rate Service Time Cost
Economy Game Royal Mail 48 2 - 3 working days £FREE
Standard Game Royal Mail 24 Next working day £4.00
Standard Shipping (All items except Games)Varies  Usually 2  working days £4.95
Tracked Economy Parcel Force Express 48 2 - 3 Working days £8.00
Tracked Expedited Parcel Force Express 24 Next day Guaranteed £12.00

Tracked Expedited

DPD Next Day Next Working Day £8.75
Tracked Expedited Insured DPD Next Day By 12 Next Working Day By Midday Guaranteed £13.00
Orders Over £500 Standard Shipping Usuall 2 Working Days £FREE

 

International shipping rates

 Zone Service Time Cost
European main Standard Item 3 - 4 Working days £15
European main Large / Heavy Item 4 - 5 Working days £25
Scandinavian  Standard Item 4 - 5 Working days £15
Scandinavian Large / Heavy Items 4 - 5 Working days £20
US / Canada Standard Item 5 - 7 Working days £25
US / Canada Large / Heavy Items 5 - 7 Working days £35

 

All orders can of course be collected from our store during opening hours.  If you select this option at check out we will let you know via email/Text as soon as your item is available for pickup.

 In-store Pickup Time Cost
Games Usually ready in 2 hours. Free
Standard items Usually ready in 2 - 4 Hours. Free
Large Items Usually ready in 24 hours. Free
Special Order As Advised by TCG. Free

 

Notes

All of our delivery methods require signatures.

Please bring photo ID if collecting from our store.

We ensure our deliveries are appropriately covered for eventualities such as loss and damage.  Proving piece of mind backed by our shipping partners.  

You must inform us within 48 hours of any issues with your delivery/order.